Level 2 Endorsed Certificate in Client Care for Veterinary Receptionists
£300.00 (inc. VAT)
What is the aim of the programme?
The role of the veterinary receptionist is a challenging and varied one. You are often the client’s first contact with the practice, and are responsible for delivering excellent client care at all stages of their visit. In this programme, we will be covering the essential skills required for you to excel in your role, from care-based skills such as communication and conflict, to service-based skills such as diary management and dispensing.
This programme is divided into 9 courses that cover the following topics:
- Principles of client care
- Communication
- Promoting practice services
- Diary management
- Triage
- Dispensing and stock control
- Infection control
- Handling challenging situations
- How to deal with everyday stress
Who is the programme for?
This programme is suitable for veterinary receptionists within small animal practice.
Recommended entry requirements:
In order for you to achieve the best possible outcome for this programme we recommend that you are in a practice-based front of house role.
If you are unsure of whether this course is suitable for you we recommend that you talk to your line manager.
We also offer a Level 4 Certificate in Client Care which is suitable for more experienced staff. Click here to access this programme.
Endorsement:
This Level 2 Certificate in Client Care for Veterinary Receptionists is endorsed by Training Qualifications UK.
The Level 2 programme consists of 9 courses with an additional assignment and tutor support.
Please note your full name and date of birth will be shared with TQUK in order to issue you with a certificate upon successful completion of this programme.
Course Instructors
Holly Swaffer
Learning Partner
I qualified as an RVN in 2008 and worked in a variety of practices, before taking a break from clinical practice and spending a year lecturing in animal management and anaesthesia at a nurse training college. Following this, I joined CVS as an RVN in a busy general practice, before moving into the training team full time in 2016 where I now develop and deliver a variety of courses on clinical and non-clinical topics. Outside of work, I try to be at the local field archery club, or to relax at home with my collection of cats, chickens and tortoises – but I am now mostly running around after a busy toddler!
Alice Moxham
Learning Partner
Alice has worked within the veterinary industry since 2010. She began as a receptionist and later went on to complete her nurse training. She qualified as an RVN in 2017, and in 2019 took on the role of practice manager. She joined the Learning, Education and Development team in 2020. She is also currently studying towards a level 3 Diploma in Leadership and management which she hopes to complete by October 2020. In her spare time, she enjoys seeing friends and spending time with family. She also enjoys gardening and crafting. Alice has 2 dogs, 3 cats and 4 rabbits who keep her very busy.
