KNOWLEDGE HUB TERMS & CONDITIONS
1. THESE TERMS
1.1 This document sets out the terms and conditions of use of Knowledge Hub and sale of any of its courses (including all learning materials, webinars, face to face training and long duration programmes). By purchasing any course, you confirm that you wish to enter into a contract for online training services on Knowledge Hub with CVS (UK) Limited (“CVS”) subject to these terms and conditions.
1.2 Please read the terms and conditions carefully before you purchase or sign up to any of our courses as they set out important information about your and our rights and obligations and other key information required by law. If you have questions concerning them, please raise these with CVS before placing your order via the email or phone number provided below at clause 2.2.
1.3 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to CVS (UK) Limited, and any reference to ‘you’ or ‘your’ is to the person agreeing to these terms and conditions and signing up to knowledge Hub courses.
2. INFORMATION ABOUT US
2.1 We are CVS (UK) Limited, a company registered in England and Wales under company number: 03777473. Our registered office is at CVS House, Owen Road, Diss, Norfolk, England, IP22 4ER. Our VAT number is: GB737145235.
2.2 You can contact us by telephoning our customer service team at +44 1379 468963 or by writing to us at cpd@cvsvets.com.
2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when creating your account. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. ACCURACY OF INFORMATION:
3.1 We confirm that the data and information contained on our website and in our courses were at the time of uploading to Knowledge Hub accurate and true to the best of our knowledge. Whilst we shall always use best endeavours to ensure that all information contained on our website remains true and up to date, we cannot guarantee that will always be the case.
3.2 We make no warranties nor any representations regarding Knowledge Hub’s website and any of its content in relation to, but not limited to, the following:
- The website and its contents accuracy, reliability, completeness, suitability or that it is up to date;
- That any of the content included on the website shall be fit for any particular purpose or of merchantable quality;
- That the website or any contained links shall be free from viruses or malicious components; and
- Use of the website and any of its content will be free from errors or that use shall be uninterrupted.
Content Access
3.3 For online courses, once completed you may review the course and any of its content for further studying until removal from site as described in 3.4.
3.4 We reserve the right to remove any of our content from the website should we believe the information is no longer relevant, useful or suitable. Should we remove any content, you shall continue to have access to the purchased course page, which shall provide details of the courses purpose and if applicable, access to your completion certificate. However, you shall be unable to access the course content.
3.5 If content is removed as described above, we shall not be liable to provide you with an alternative course and should an updated version be produced, this shall require an additional purchase to view.
International users
3.6 Our website and its content have been produced in line with the relevant legislation, regulations and guidance issued in the United Kingdom. As such you should always ensure that it is appropriate for your territory prior to purchase.
3.7 Our courses have been drafted in the English language, unless stated otherwise within the course information. Any use of a translation services shall jeopardise any accuracy of the information provided. We therefore encourage you to source alternative courses in the appropriate language.
4. Intellectual Property
4.1 Any and all materials which are made accessible or are displayed through our website, including but not limited to videos, text, documents, articles, images, website code, downloads or any software, unless stated otherwise, are the intellectual property of CVS (UK) Limited and protected under the intellectual property laws of England and Wales.
4.2 You shall not whether it be in whole or in part, modify, copy, print, reproduce, republish, upload, post online, transfer, translate or distribute via any method any of the materials or content made available through our website. Should you wish to reuse any of the content made available through our website, you must first contact cpd@cvsvets.com to obtain specific authorisation.
4.3 Should you do any acts listed in 4.2 and fail to remove or destroy upon our request, this may result in legal action against yourself.
5. OUR CONTRACT WITH YOU
Applying to join a Knowledge Hub course
5.1 You may apply to join one of our courses online via your created account. Upon applying we may request certain information such as personal details relating to job title and qualifications. Failure to provide the requested information shall mean you are unable to be accepted onto the course.
5.2 When applying to join a Knowledge Hub Course, you shall be required to insert your payment details. Please note that until you have been accepted onto the course you have chosen, no payment shall be taken. Should you not be accepted onto the course, no payment shall be taken, and your payment details shall be permanently deleted.
Acceptance onto a Knowledge Hub course
5.3 Acceptance of your order by us takes place when we send you an order confirmation email (confirming your application has been successful and payment has been received by us), at which point a legally binding contract is formed between you and us on these terms.
5.4 Sometimes we reject applications, for example, because we can’t verify your bank details, identity or the course is fully booked. When this happens, we will let you know as soon as possible in writing and refund any sums you may have already paid.
6. Your account and Password
6.1 When creating your account, you shall be asked to provide personal information. By signing up to our website, you agree that the information you are providing is true and accurate to the best of your knowledge. Should we discover that the details supplied are inaccurate or false, we may terminate your access to our services without any prior notice.
6.2 Your account log in details are for your own personal use only and should not be shared with anyone else. Should we suspect that your details have been shared with others, we reserve the right to permanently close your account and restrict any future access to our services. This shall include closing future accounts which we have reason to believe are controlled by yourself. No refund shall be due for any loss of access as a result of such a breach of these terms and conditions.
7. PAYMENT
7.1 All payments made to CVS are inclusive of VAT.
7.2 We reserve the right to change the sum due for any courses available on our site at any time. Should we do so, we are not required to provide prior notice and you shall be charged the amount shown on purchase.
7.3 Should there be any pricing errors shown on the website in relation to any of the courses, we shall contact you as soon as possible informing you of the mistake and cancel your order. Should you wish to continue to carry out the course, please reorder your chosen course at the correct price.
7.4 We accept the following credit cards and debit cards: Visa, Mastercard or Maestro. In certain circumstances as defined by us, you can also pay by bank transfer, cheque or cash following the issue of an invoice generated after contacting cpd@cvsvets.com. All credit card and debit card payments need to be authorised by the relevant card issuer.
7.5 Unless agreed otherwise, any course that you purchase from us must be paid for in advance. We will take payment from your card before we send you your order confirmation email.
8. EXPIRY/TERMINATION OF OUR CONTRACT
Expiry of our contract
8.1 Our contract shall expire at the end of the course and once we have made available the certificate of confirmation of CPD completion to yourself.
Our right to terminate
8.2 We may terminate our contract (and therefore your course accessibility) at any time by giving you notice of termination (to take immediate effect) if you commit any breach of these terms and conditions.
Your right to terminate
8.3 You have the right to cancel your purchase of a course within a period of 14 calendar days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 from the date of your Confirmation e-mail. This right is subject to Clause 8.5 below.
8.4 You may terminate our contract (and therefore your access to the course) by giving us notice via email to cpd@cvsvets.com of termination to take immediate effect if:
8.4.1 it is within 14 days of your confirmation email; or
8.4.2 if we otherwise fail to comply with these terms and conditions.
8.5 Your right to cancel within 14 days of your confirmation email as mentioned above shall be lost should you have provided express consent for Knowledge Hub to provide any services to yourself or you access the course content prior to the 14 days being over.
Consequences of termination
8.6 Should you terminate our contract in line with clause 8.4 above, you shall be refunded any sums due which you initially paid for the course. Such refund to be issued to the same method of payment and bank account as used by yourself in the initial purchase. If we are unable to refund the sum due to the original account used for any reason, we shall provide you with Knowledge Hub credit to be used on other courses we offer.
9. Zero Tolerance
9.1 We take the safety and wellbeing of our staff and other course members extremely seriously. Therefore, in entering into this contract you are agreeing to comply with our Zero Tolerance Policy, which can be found on our website. Such policy extends to any online discussion areas made available via the Knowledge Hub website or any of our in person events.
9.2 We will refuse to supply our services and products to you should you fail to comply, or we have reason to believe you have the intention not to comply with our Zero Tolerance Policy.
10. LIMITATIONS ON OUR LIABILITY TO YOU
10.1 If we breach these terms or fail to provide our goods or services with reasonable skill and care, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
10.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, loss or corruption of data, or any business loss or damage.
10.3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
10.4 CVS’s maximum aggregate liability to yourself for any claim against us for direct loss in contract, tort or otherwise arising out of or relating to these terms and conditions, the use of the website or any of its courses shall be limited to the amount paid for the course in question.
11. YOUR RIGHT TO COMPLAIN
11.1 If you have any questions or cause for complaint about this contract and your Knowledge Hub course, please contact CVS Knowledge Hub support team by telephone on: +44 1379 468963, or by email: cpd@cvsvets.com or write to: CVS Knowledge Hub Support, CVS House, Owen Road, Diss, Norfolk,IP22 4ER quoting your order number as detailed on your confirmation email.
12. DATA PROTECTION
12.1 CVS take your privacy very seriously and take great care to comply with its obligations under the General Data Protection Regulation and to protect your personal information including any financial details that you provide. We will use your personal information to supply our services. We may need to disclose or share your personal information with regulatory authorities for the purpose of fraud preventions and/or to comply with any legal or regulatory requirement. To read the latest version of our Privacy Notice and understand more about how we safeguard your data please visit https://knowledgehub.cvsukltd.co.uk/privacy-policy/.
12.2 If you have any questions about the way we use your personal information, you should contact our Data Protection Officer via email: dataprotection@cvsvets.com
12.3 From time to time we may wish to use the details you have provided to advise you of associated products and of potential interest as someone in the veterinary industry. If you wish to be informed of these please tick the direct marketing box when creating your account or contact us at cpd@cvsvets.com.
13. OTHER IMPORTANT TERMS
13.1 All notices given to CVS under the provisions of our contract must be in writing and sent to either cpd@cvsvets.com or Knowledge Hub, CVS House, Owen Road, Diss, Norfolk IP22 4ER.
13.2 This contract is between you and us. No other person shall have any right to enforce any of its terms.
13.3 We may transfer our rights and obligations under our contract to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you in writing if this happens.
13.4 You cannot transfer your rights or your obligations under these terms to any other person.
13.5 Where you have provided us with an email address, you agree to accept service of correspondence by email to that address. If you require correspondence to be sent by post then please notify us of your preference by writing to it at the address above.
13.6 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
13.7 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking our contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.8 These terms are governed by English law. This means our contract and any dispute or claim arising out of or in connection with it will be governed by English law. We mutually agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.