Triage on Reception
£40.00 (inc. VAT)
What is the aim of this course?
This course is designed to give you the knowledge to triage calls over the phone as a veterinary receptionist.
Intended learning outcomes
By the end of this course, you will be able to:
- Differentiate between non-urgent, urgent and emergency cases
- Apply your knowledge in order to prioritise appointments
- Produce a ‘traffic light’ system triage sheet
- Provide clear advice and instructions to clients on how to transport the patient to the practice in a variety of scenarios
Who is the course for?
This online course is suitable for veterinary receptionists working in small animal practice.
Course structure
This is a 100% online course and can be completed in your own time at your own pace.
Course Instructors
Holly Swaffer
Learning Partner
I qualified as an RVN in 2008 and worked in a variety of practices, before taking a break from clinical practice and spending a year lecturing in animal management and anaesthesia at a nurse training college. Following this, I joined CVS as an RVN in a busy general practice, before moving into the training team full time in 2016 where I now develop and deliver a variety of courses on clinical and non-clinical topics. Outside of work, I try to be at the local field archery club, or to relax at home with my collection of cats, chickens and tortoises – but I am now mostly running around after a busy toddler!
Alice Moxham
Learning Partner
Alice has worked within the veterinary industry since 2010. She began as a receptionist and later went on to complete her nurse training. She qualified as an RVN in 2017, and in 2019 took on the role of practice manager. She joined the Learning, Education and Development team in 2020. She is also currently studying towards a level 3 Diploma in Leadership and management which she hopes to complete by October 2020. In her spare time, she enjoys seeing friends and spending time with family. She also enjoys gardening and crafting. Alice has 2 dogs, 3 cats and 4 rabbits who keep her very busy.
